没有不可能（Impossible to I’m Possible）

fchn608

没有不可能（Impossible to I’m Possible）
这是一个发生在美国通用汽车的客户与该公司客服部间的真实故事。
    有一天美国通用汽车公司的庞帝雅克（Pontiac）部收到一封客户抱怨信，上面是这样写的：
    这是我为了同一件事第二次写信给你，我不会怪你们为什么没有回信给我，因为我也觉得这样别人会认为我疯了，但这的确是一个事实。
    我们家有一个传统的习惯，就是我们每天在吃完晚餐后，都会以冰淇淋来当我们的饭后甜点。由于冰淇淋的口味很多，所以我们家每天在饭后才投票决定要吃哪一种口味，等大家决定后我就会开车去买。但自从最近我买了一部新的庞帝雅克后，在我去买冰淇淋的这段路程问题就发生了。
    你知道吗？每当我买的冰淇淋是香草口味时，我从店理出来车子就发不动。但如果我买的是其它的口味，车子发动就顺得很。
    我要让你知道，我对这件事情是非常认真的，尽管这个问题听起来很猪头。
    为什么这部庞帝雅克当我买了香草冰淇淋它就秀逗，而我不管什么时候买其它口味的冰淇淋，它就一尾活龙？为什么？为什么？”
    事实上庞帝雅克的总经理对这封信还真的心存怀疑，但他还是派了一位工程师去查看究竟。当工程师去找这位仁兄时，很惊讶的发现这封信是出之于一位事业成功、乐观、且受了高等教育的人。
    工程师安排与这位仁兄的见面时间刚好是在用完晚餐的时间，两人于是一个箭步跃上车，往冰淇淋店开去。那个晚上投票结果是香草口味，当买好香草冰淇淋回到车上后，车子又秀逗了。
    这位工程师之后又依约来了三个晚上。
    第一晚，巧克力冰淇淋，车子没事。
    第二晚，草莓冰淇淋，车子也没事。
    第三晚，香草冰淇淋，车子 “ 秀逗 ”。
    这位思考有逻辑的工程师，到目前还是死不相信这位仁兄的车子对香草过敏。因此，他仍然不放弃继续安排相同的行程，希望能够将这个问题解决。
    工程师开始记下从头到现在所发生的种种详细资料，如时间、车子使用油的种类、车子开出及开回的时间…，根据资料显示他有了一个结论，这位仁兄买香草冰淇淋所花的时间比其它口味的要少。
    为什么呢？原因是出在这家冰淇淋店的内部设置的问题。因为，香草冰淇淋是所有冰淇淋口味中最畅销的口味，店家为了让顾客每次都能很快的取拿，将香草口味特别分开陈列在单独的冰柜，并将冰柜放置在店的前端；至于其它口味则放置在距离收银台较远的后端。
   
现在，工程师所要知道的疑问是，为什么这部车会因为从熄火到重新激活的时间较短时就会秀逗？原因很清楚，绝对不是因为香草冰淇淋的关系，工程师很快地由心中浮现出，答案应该是“ 蒸气锁”。因为当这位仁兄买其它口味时，由于时间较久，引擎有足够的时间散热，重新发动时就没有太大的问题。但是买香草口味时，由于花的时间较短，引擎太热以至于还无法让 “蒸气琐 ”有足够的散热时间。

读后感想：

    即使有些问题看起来真的是疯狂，而且有时候它还是真的存在；但是如果我们每次在看待任何问题并秉持着冷静的思考去找寻解决的发，这些问题将看起来会比较简单不那么复杂。
    所以碰到问题时不要直接就反应说那是不可能的（IMPOSSIBLE），而没有投入一些真诚的努力。
    仔细观察“不可能”这个字【Impossible】，
    你也许可以看到“我可能”【I’m possible】
    这个差别的关键乃在于我们在看待一件事情的“态度”及“理解力”。

tianqunping

不可能的事发生了，找出原因是最让人痛快的

ppppest

找到原文的描述，呵呵。
The following is a story forwarded to me via email. I’m not claiming it is true, but the idea is there . It’s Sunday, enjoy!
This is a real story that happened between the customer of General Motors and its Customer-Care Executive. A complaint was received by the Pontiac Division of General Motors:
“This is the second time I have written to you, and I don’t blame  you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after  dinner each  night.but the kind of ice cream varies so, every night, after we’ve eaten, the whole family votes on which kind of ice cream we should have and I  drive down to the store to get it. It’s also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a  problem. You see, every time I buy a vanilla ice-cream, when I start back from the store  my car won’t start. If I get any other kind of ice cream,  the car starts just fine. I want you to know I’m serious about this  question, no matter how silly it sounds: “What is there about a Pontiac  that makes it not start when I get vanilla ice cream, and easy to start whenever I get any  other kind?” “
The Pontiac President was understandably skeptical about  the letter, but sent an Engineer to check it out anyway. The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighborhood.
He had arranged to meet the man just after dinnertime, so the two hopped  into the car and drove to the ice cream store. It  was vanilla ice cream that night and, sure enough,after they came back to the car, it wouldn’t  start. The Engineer returned for three more nights. The first night, they got chocolate.  The car started. The second night, he got strawberry. The  car started. The third night he ordered vanilla. The car failed to start.
Now the Engineer,  being a logical man, refused to believe that this  man’s car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem. And  toward this  end he began to take notes: he jotted down all sorts of data: time of day, type of gas uses, time to drive back and forth etc.In a short time, he had  a clue: the man took less time to buy  vanilla than any other flavor. Why?
The answer was in the layout of the store. Vanilla, being the most popular  flavor, was in a separate case at the front of  the store for quick pickup.
All the other flavors were kept in the back of the store at a different  counter where it took considerably longer to check out the flavor. Now, the question for the Engineer was why the car wouldn’t start when it took less  time.
Eureka – Time was now the problem – not the vanilla ice cream!!!!   The engineer quickly came up with the answer: “vapour lock”. It was  happening every night; but the extra time taken to get the  other flavors allowed the engine to cool down sufficiently to start. When  the man got vanilla, the engine was still too hot for the vapour  lock to dissipate.
/end story
Remember: Even crazy looking problems are sometimes real and all problems  seem to be simple only when we find the solution with cool thinking.
Don’t just say its “IMPOSSIBLE” without putting a sincere effort. Observe the word “IMPOSSIBLE” carefully. Looking closer you will see,  “I’M POSSIBLE”…
What really matters is really your attitude and your perception.